Refund Policy
A legal disclaimer
SafeHaven Protection Inc. Refund Policy
This Refund Policy is an integral part of the SafeHaven Protection Inc. Terms and Conditions and should be read in conjunction with that document.
1. General Policy
Due to the nature of the security and protection services we provide, which are delivered in real-time and involve the allocation of personnel and resources, all fees for services rendered are non-refundable. This includes, but is not limited to, fees for bodyguard services, CCTV monitoring, alarm response, and security consulting. Once a service has been scheduled and commenced, the associated fees are considered earned and will not be refunded.
2. Non-Refundable Services
The following services are considered final and non-refundable:
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Retainer Fees: Fees paid to secure our services for a specific period or event.
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Hourly or Daily Fees: Charges for the time our personnel have been assigned to your service.
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Consulting Fees: Fees for security assessments, risk analyses, and strategic planning, as these are knowledge-based services delivered upon completion.
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Monthly Monitoring and Subscription Fees: All payments for ongoing monitoring and subscription-based services are non-refundable for the billing period in which the service was provided.
3. Circumstances Where a Refund May Be Considered
Notwithstanding our general no-refund policy, SafeHaven Protection Inc. will consider refunds in the following limited circumstances as required by law:
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Failure of Service: If SafeHaven Protection Inc. fails to deliver a service as outlined in the Service Agreement (and this failure is not due to a Force Majeure event or the actions or inaction of the Client).
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Termination by SafeHaven: In the event that SafeHaven terminates a long-term service contract for reasons other than the Client’s breach of the Terms, we may, at our sole discretion, refund a pro-rated portion of any prepaid fees for unrendered services.
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Legal and Consumer Rights: This policy does not override or limit any of your legal rights under the Ontario Consumer Protection Act or other applicable laws. If a consumer is entitled to a refund by law, we will comply with all such legal requirements.
4. Cancellations
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Client Cancellation: Cancellation of a service must be made in writing as per the terms of your specific Service Agreement. If a cancellation is made within the period specified in the Service Agreement, cancellation fees may apply. Any fees already paid for services scheduled to be delivered within this period are non-refundable.
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SafeHaven Cancellation: SafeHaven Protection Inc. reserves the right to cancel a scheduled service at any time due to unforeseen circumstances, safety concerns, or other operational necessities. In such cases, we will offer to reschedule the service or, if rescheduling is not feasible, provide a credit or refund for the cancelled portion of the service at our discretion.
5. How to Request a Refund
To request a review for a refund, you must submit a written request to our billing department within 2 business days of the alleged incident or failure of service. The request must include:
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Your name and contact information.
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The date and details of the service in question.
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A detailed explanation of the reason for the refund request.
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A copy of the Service Agreement and any relevant invoices or receipts.
All refund requests will be reviewed on a case-by-case basis. We reserve the right to deny any refund request that does not meet the conditions of this policy.
6. Contact Us
For any questions regarding this Refund Policy, please contact our billing department at:
SafeHaven Protection Inc.