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Privacy Policy

A legal disclaimer

SafeHaven Protection Inc. Privacy Policy

Last Updated: September 25, 2025

1. Introduction

SafeHaven Protection Inc. ("SafeHaven," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information in connection with the security and protection services we provide, including bodyguard services, CCTV monitoring, alarm response, and other related security solutions.

By engaging with our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect personal information that is necessary to provide our services and to operate our business. The types of information we collect depend on the nature of your relationship with us and the services you request. This may include:

  • Contact Information: Name, address, email address, phone number, and other contact details.

  • Identification Information: Date of birth, government-issued identification numbers (e.g., driver's license), and physical descriptions, where necessary for security or legal purposes.

  • Financial Information: Payment details, billing information, and credit card information for processing transactions.

  • Security-Related Information: Information about your assets, property layout, and details of any past security incidents to perform risk assessments and provide effective protection.

  • CCTV and Video Footage: Video and audio recordings from CCTV systems installed on your property or in locations we monitor. This data is collected to deter crime, provide evidence in security incidents, and ensure the safety of our personnel and clients.

  • Biometric Data: In certain circumstances, and with your explicit consent, we may collect biometric data such as fingerprints or facial scans for secure access control systems.

  • Location Data: GPS data from vehicles or personal tracking devices used as part of our close protection services.

3. How We Collect Your Information

We collect information through various methods, including:

  • Directly from You: When you contact us to inquire about or purchase our services, fill out forms, or communicate with our staff.

  • Through Our Technology: Data is automatically collected from our CCTV systems, alarm systems, and other security devices we operate.

  • From Third Parties: We may receive information from law enforcement, insurance providers, or other third parties in the course of an investigation or as part of our security services.

  • From Public Sources: We may collect publicly available information to conduct due diligence and risk assessments.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Our Services: To deliver the security, close protection, and monitoring services you have requested.

  • To Ensure Safety and Security: To prevent crime, respond to security threats, and protect the well-being of our clients, staff, and property.

  • For Legal and Regulatory Compliance: To comply with legal obligations, enforce our terms of service, and assist law enforcement or other government agencies as required by law.

  • For Business Operations: To manage our business, process payments, conduct internal audits, and improve the quality of our services.

  • For Communication: To respond to your inquiries, send you service updates, and provide important information about your account.

  • For Risk Assessment: To analyze security risks and develop a tailored security plan for you.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may, however, share your information with the following third parties under strict confidentiality agreements:

  • Service Providers: We may share your information with third-party vendors and service providers who perform functions on our behalf, such as IT support, payment processing, and data storage.

  • Law Enforcement and Emergency Services: In the event of a security incident or emergency, we will share relevant information with police, fire departments, or medical responders as necessary to protect life and property.

  • Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

6. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, and destruction. These measures include, but are not limited to:

  • Access controls and authentication procedures for our systems.

  • Encryption of sensitive data in transit and at rest.

  • Regular security assessments and employee training.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Video and audio recordings are typically retained for a limited period, after which they are securely deleted, unless a security incident or legal requirement necessitates a longer retention period.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information, subject to certain legal exceptions.

  • Withdraw Consent: Withdraw your consent to the collection and use of your personal information at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SafeHaven Protection Inc.
 

83 Clarence St. #3

Ottawa, ON K1N 5P5

info@safehavenprotectioninc.com
613-608-4416

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